Frequently Asked Questions

Payment

WHICH PAYMENT METHODS CAN I USE?

At Optimum Nutrition we have a number of different payment methods you can use. 

You can find out more here. 

DO YOUR PRICES INCLUDE SALES TAX?
Yes, all our prices include sales tax. 

Promotions

HOW DO I GET A DISCOUNT CODE?

Getting one of our discount codes is simple and makes placing an order even more fun! Make sure you follow us so you’re always the first to hear when we issue discount codes! 

You can get them in the following ways:  

  1. Subscribe to our newsletter, packed every week with promotions, special offers and other interesting discounts.  

  1. Follow us on Facebook, Twitter and Instagram, where we regularly feature discount codes that you can redeem on the website.  

  1. As a registered customer, when you place an order with us, we invite you to place a review of your purchase. Once your review is approved, you’ll receive a discount code by email. 

Ordering

HOW DO I PLACE AN ORDER?

Ordering at Optimum Nutrition is very simple! Just follow these simple steps: 

  1. Choose what you’d like to buy. 

  1. Add them to the shopping cart by pressing the order button.  

  1. At the upper right side of the screen, you’ll see the product that has been added to your shopping cart.  

  1. You can then open the cart and complete the order by following the steps in the order process. 

If you need assistance or product advice, we’re more than happy to help! You can contact our Customer Support via phone, chat or webform.  

View our opening hours and contact options here. 

Please note: After you have placed an order, you’ll receive a confirmation via e-mail. Check the order and address details carefully.  If something is wrong, please contact Customer Support as soon as possible by phone or via the chat button. 

I GET AN ERROR CODE DURING THE ORDER, WHAT SHOULD I DO NOW?

Oops, sorry about that! An error code may be caused by a number of different things. Please contact our Customer Support and they’ll investigate for you. 

View our opening hours and contact options here. 

I’VE NOT RECEIVED A CONFIRMATION YET, WHAT SHOULD I DO?

There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received a confirmation of your order after 30 minutes, please contact our customer service so we can investigate it for you. Similarly, if you don’t receive confirmation of shipment the next day, please contact our Customer Support. 

View our opening hours and contact options here. 

HOW LONG DOES A SHIPMENT TAKE AND WHAT ARE THE SHIPPING COSTS?
Check our page about delivery time and shipping costs here. 
WHEN WILL MY ORDER ARRIVE?

Place your Standard order at any time and you will receive it within 3-8 business days depending where you are shopping from. At checkout you will be provided with an accurate lead time based on your zip code. 

For Next Day Shipping there is a 11:00 am cut off time (CST); orders placed after 11:00 am on a Friday will be dispatched the following Monday for delivery Tuesday. 

On the morning of your scheduled delivery, FedEx will send a email notification on the morning of the day that your parcel will be delivered. Alternately, you can view the delivery window by going to the Fedex Express track a parcel page and entering your shipment number and tracking number. 

In some cases, you will also receive an indication of the delivery time (1 hour window) on the day of delivery. 

Click here for additional information on shipping and delivery. 

WHY CAN’T I TRACK MY PARCEL?

It can sometimes take up to 24 hours from FedEx’s first carrier scan for your parcel’s tracking to show up. FedEx recommends that you don’t try to track your parcel in these first moments, or not worry if no tracking results are shown. 

View our opening hours and contact options here. 

CAN I CANCEL MY ORDER?

We can cancel your order and refund your money the same (working) day, as long as you let us know within 10 minutes of placing it. It is not possible to cancel your order after this because the order will have already been packed and in the shipping process. If you have any questions, you can always contact us via phone, live chat or webform. 

View our opening hours and contact options here. 

I WON'T BE AT HOME AT THE TIME OF DELIVERY

If you are not at home during parcel delivery, the parcel will be left in a safe place or on the doorstep and you will be notified by email that the delivery has just taken place. To avoid missed deliveries, sign up for FedEx Delivery Manager where you will be able to sign electronically or give special instructions for delivery. 
 
This will include one or more of the following options: 

  • Leave with a neighbour or building manager 

  • Collect from a Secure FedEx Location 

  • Collect from the FedEx Parcel Depot 

  • Change delivery day 

  • Leave in a safe place 

If you have a suitable secure location for the courier to leave your package safely, you may be able to provide a signed confirmation that authorises FedEx to leave your package as long as FedEx believes it is safe to do so. 

View our opening hours and contact options here. 

MY SHIPMENT HAS BEEN DAMAGED
Please contact us and we’ll help you! 
CAN I RETURN MY ORDER?
Please view our Returns Policy page to see if your order is eligible for return. 
WHERE CAN I SHIP TO?

Our shipper, FedEx, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, we only ship to locations within the United States.  

Click here for additional information on shipping and delivery.